Service Level Agreement

Datanet Hosting Solutions pledges a superior level of service to all clients. The Service Level Agreement (SLA) assures service availability, reliability, and performance. This agreement applies only to actual client websites hosted by Datanet Hosting Solutions and does not apply to test or development websites.

As part of this agreement, both Datanet Hosting Solutions and its web hosting clients are bound by certain fundamental terms. As long as you remain our client, we will continue to provide reliable and high-quality hosting services.

1. Suitability For Hosting Requirements

Datanet Hosting Solutions understands the importance of online services for businesses and strives to provide hosting that is fast, secure, and dependable.

Network Infrastructure

To maintain the highest level of security and service availability, our hosting network is built with advanced infrastructure and is continuously monitored.

Redundancy Protection

Customer services are protected from interruptions caused by the failure of a single component or network link due to our high redundancy architecture.

Hosting Plan Suitability

Our standard hosting plans are designed to support general business websites, including eCommerce websites, providing a cost-effective balance between hosting expenses and service reliability.

2. Uptime Guarantee

Datanet Hosting Solutions provides a 99.9% Uptime Guarantee on all website hosting plans.

Compensation for Downtime

Failure to maintain this level of service automatically entitles the customer to an extension of hosting services for up to one month.

Exceptional Circumstances

In the event of service disruptions caused by unforeseen circumstances such as earthquakes, natural disasters, region-wide or country-wide internet failures, complete power outages, acts of terrorism, or war, our technical staff will make every effort to restore normal services as quickly as possible.

Uptime Note

99.9% uptime means a maximum downtime of 8.76 hours annually.

3. Tech Support

Datanet Hosting Solutions is committed to delivering hosting services with a high level of customer support.

Support Availability

Dedicated support for all hosting services is available during business hours.

Support Hours

Monday to Friday (excluding public holidays), 10:00 AM to 6:00 PM IST.

Scope of Support

Technical assistance is provided for server-related and hosting-related concerns.

Support Limitations

Development assistance for web applications, scripts, or third-party software is not included.

4. Data Protection

Datanet Hosting Solutions values client privacy and data security.

Privacy Commitment

Our business is built on customer loyalty and word-of-mouth recommendations.

Information Usage

Personally identifiable information is only used for account management, service operation, and performance improvements.

Privacy Policy

For detailed information, please review our Privacy Policy.

5. Service Termination / Cancellation / Suspension

If a client cancels during an active billing cycle, no reimbursement will be provided for the remaining balance.

Refund Conditions

Refunds may be considered within one or two days of payment after deducting applicable transaction fees.

6. Revisions Of SLA

This SLA remains effective indefinitely unless updated.

Update Notifications

Major changes will be communicated to customers at least one month in advance.

7. Disclaimer

Datanet Hosting Solutions cannot be held liable for damages beyond the scope of this agreement.

Content Liability

Customers remain fully responsible for all content and files hosted on their accounts.